Return & Refund Policy
Return & Refund Policy
At Valour Hair, we want you to feel confident in your purchase. Because hair products are personal and hygiene-sensitive, returned items must meet the conditions below. Please review this policy before opening, altering, installing, or using your hair.
Last updated 11 September 2026
Effective: September 28, 2026
1. Return Window
Eligible items may be requested for return within 14 calendar days of confirmed delivery. Return requests received after 14 days are generally not eligible for a refund or exchange.
Contact Valour Hair within the 14-day window before sending any item back. Unauthorized returns may be refused.
2. Return Eligibility
To qualify for a return, the hair must be in its original, unused, unaltered, and resalable condition. All original packaging, labels, bands, ties, lace, and protective materials must remain intact.
Hair must not have been installed, worn, brushed excessively, combed, washed, cut, colored, bleached, chemically treated, heat-styled, sprayed with products, altered, or exposed to odors or contaminants.
3. Non-Returnable Items
For hygiene and product-integrity reasons, Valour Hair cannot accept returns of hair that has been installed, worn, altered, cut, colored, bleached, chemically processed, washed, or otherwise used.
Custom or personalized orders, clearance/final-sale items, and products specifically identified as non-returnable at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
4. Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery. If you receive the wrong item or believe your product arrived damaged or defective, contact Valour Hair as soon as possible and preferably within 48 hours of delivery.
Include your order number, a description of the issue, and clear photos or video showing the product, packaging, and any relevant labels. Do not install, alter, wash, color, cut, or use the product while the claim is being reviewed. Valour Hair will review the claim and provide an appropriate resolution when the issue is verified.
5. Return Shipping
Unless the return results from a verified Valour Hair error, damaged item, or defective product, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return resulted from our error.
We strongly recommend using a trackable shipping method. Valour Hair is not responsible for return packages lost or damaged before they are received by us.
6. Refunds
Once an eligible return is received, it will be inspected before a refund is approved. Approved refunds will generally be issued to the original payment method for the eligible merchandise amount, less any non-refundable shipping charges or other disclosed deductions.
Please allow 5-10 business days after approval for the refund to be processed by Valour Hair. Your bank or payment provider may require additional time for the credit to appear on your account.
7. Requests Outside the Return Window
Purchases outside the 14-day return window are not eligible for a full refund under our standard policy. At Valour Hair鈥檚 discretion, we may offer a partial refund, exchange, or store credit as a one-time customer-service accommodation. Any such accommodation does not change or waive this policy for future purchases.
8. Exchanges
When an exchange is approved, the returned product must satisfy the same eligibility requirements listed in this policy. Exchanges are subject to product availability. Any price difference and applicable shipping charges may be the customer鈥檚 responsibility unless the exchange is due to a verified Valour Hair error or defective product.
9. How to Request a Return
To request a return or report an order issue, contact Valour Hair customer support and provide:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the request
- Photos or video when reporting damage, defect, or an incorrect item
Wait for return instructions before mailing the product. Products sent to an unapproved address or without authorization may not be accepted.
10. Fair-Use & Policy Protection
Valour Hair reserves the right to decline a return when an item does not meet the conditions above or when there is evidence of use, alteration, abuse of the return process, or other circumstances inconsistent with this policy. Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.
Contact Valour Hair
- Customer Support Email
- support@valourhair.com
- Website
- www.valourhair.com
- Business Address for Approved Returns
- Sent with your return instructions
Please do not mail a return to any address until you have received return instructions from Valour Hair.
Something here unclear, or you want a copy of your data? Write to our contact page and we will answer.